What is a PRE ORDER?
Pre Order simply means that the item is not yet available for shipment in our warehouse. Items purchased on pre-order may take between 4-6 weeks to be delivered. Having a pre-order item amongst other items in your order, will hold back the delivery. Email us at firstname.lastname@example.org if you would like to arrange an alternative. Please note: Delivery dates included in the description of items are approximate and subject to change. The shipping window stated reflects when the item will be shipped out - you need to allow a few days for it to arrive depending on your selected shipping method & where you are located.
What happens to 'return to sender' parcels?
Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again.
Cancellation of Orders
HGP Luxury Pet Accessories. may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Delivery within Australia
Delivery times will vary depending on your location. Below is an estimated guide for standard deliveries and when you can expect delivery of your parcel; Please note these times are a guide and may vary. (Please allow extra time over the christmas period and allow for public holidays). The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Express orders within the metro areas will arrive in 1 business day.
1-3 business days
3-4 business days
2-3 business days
5-8 working days
3-4 business days
4-5 working days
5-6 business days
4-5 working days
5-6 business days
5-10 working days
5-7 business days
International time frames -
Delivery times for international orders will vary depending on the country, state and post code. Please use your tracking number as a reference to check the status of your delivery.
Your order will be delivered through Australia Post eParcel in most cases. The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Please allow extra time for post deliveries at peak times eg. Christmas and Easter. HGP Luxury Pet Accessories does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply). Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to sending your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do. Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit.
We ship within 2-3 business days of receiving cleared funds. Please allow an additional 1-2 business days for orders to be dispatched when a sale is being held. By placing an order with custom item/s please allow up to 5 business days for your order to be dispatched.
Do you ship internationally?
Yes we can ship overseas!
Your order will be delivered through AUSPOST in most cases. The delivery time to your destination will vary according to your postcode. Please note that in addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.
How much is postage?
For all orders, the postage is determined by the weight of your order and the postcode of delivery. This information is displayed at checkout.
*All prices are quoted in Australian dollars
Do you offer express postage?
Yes we do! There is an option at the checkout for domestic orders.
Do you deliver to P.O. Box address?
Yes we can deliver to any P O Box Address in Australia and also internationally using Australia Post. If a courier is required to deliver your order, they will not be able to deliver to a P O Box address, therefore we will need a street address.
Where are my items shipped from?
All items are shipped from Sydney, Australia
Can I track my order?
Yes! For domestic orders you can track the delivery status of your order at the www.auspost.com.au website.