Not loving your new purchase? If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied, we will provide you with a store credit so that you can find an alternative size or product. (This credit is not to be used in conjunction with any other offer)
Have you received a defective item? We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours of receiving the item/s. No refunds are offered after 48 hours but instead a store credit if contacted within 14 days of receiving the goods.
We do not offer a refund if you have changed your mind about your order or purchased the incorrect size however, we are able to offer a store credit or exchange if we are contacted within the 14 days of receiving the item/s. Delivery and shipping costs are non-refundable.
If an item is to be returned and or exchanged, the return shipping cost will be at the customer’s expense and items must be unused and in it’s original packaging and condition.
ALL packaging and tags must still be attached to items to be eligible for an exchange.
*Please note all sale / clearance & custom products are not eligible for a return or exchange.*
Please email us at firstname.lastname@example.org advising that you would like to return an item; noting your order number and reason for returning the item/s in the email. We will provide you with our return address.
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded. We recommend you send the parcel back with a trackable service as we are unable to guarantee that we will receive the parcel back and do not take any responsibility for lost items in transit.
Cancellation of Orders
HGP Luxury Pet Accessories may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.